Custom Metal Solutions
Terms and Policies
Privacy Policy
We value your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your information.
Information We Collect
- Personal details (name, email address, phone number) provided during purchases or inquiries.
- Payment information securely processed through third-party providers.
- Website usage data collected via cookies and analytics tools.
How We Use Your Information
- To process and fulfill orders.
- To improve our website and customer experience.
- To send promotional offers (with your consent).
Sharing of Information
We do not sell or share your personal information with third parties except to:
- Process payments (via secure payment gateways).
- Ship orders (via delivery services).
- Comply with legal obligations.
Shipping Policy
Order Processing
Orders are typically processed within 1-2 business days. Custom or bulk orders may take longer based on production requirements.
Shipping Rates and Delivery Times
- Standard shipping: 5-7 business days.
- Expedited shipping: 2-3 business days.
Shipping rates are calculated at checkout based on the weight, size, and destination of your order.
Tracking
Once your order ships, you will receive a tracking number via email.
International Shipping
We currently ship within the United States. For international inquiries, please contact us at [email protected].
Return Policy
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
Non-Returnable Items
- Custom-made or personalized items.
- Clearance or final sale items.
How to Return an Item
Contact us at [email protected] with your order number and reason for return. You will receive instructions on where to send your return.
Refunds
Refunds are processed within 7 business days of receiving the returned item. Shipping fees are non-refundable.
Terms and Conditions
Website Use
You agree not to:
- Use our website for unlawful purposes.
- Interfere with or disrupt our website’s functionality.
Intellectual Property
All content on this website, including images, logos, and text, is the property of Custom Metal Solutions and may not be reproduced without written permission.
Limitation of Liability
Custom Metal Solutions is not responsible for:
- Delays in shipping due to external factors.
- Errors or omissions on the website.
Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page.
Contact Us
If you have any questions about our terms and policies, please contact us:
Address: 17163 Highland Dr, Paynesville, MN 56362
Phone: 320-894-7163
Email: [email protected]